This is our Frequently Asked Questions page which will assist you in learning more about common questions we often get from first time retail accounts with us. This information can change without notice from time to time. If these FAQs don’t answer your particular question, please let us know and we will be happy to help you out.
A: We have a simple step-by-step explanation on our Retailer Information page that includes requirements for your store to be eligible.
A: We make every effort to ensure all orders leave the building on the same day that it was received. However if your order is received after 4pm local time, we cannot guarantee it.
A: There are a few different fees that can make up your shipping total:
• Orders shipping to a residential address will have a charge of $4 added per package.
• Orders shipping with a COD tag* will have a charge of $14.50 added per tag.
*Residential, extended areas, and COD tag fees will not be waived.
Some Orders Qualify for Free Ground Shipping:
• When shipping out of one (1) warehouse, orders $500+ qualify for free ground shipping.
• When splitting an order between two (2) warehouses, the combined total must be $1,000+ and more than $200.00 worth of goods must ship from the additional warehouse. Not including California.
• Exceptions apply. Please contact your account manager for more information on the following:
o Bulk purchases, heavy weight items and/or oversized items.
o Orders consisting only of supplies**.
o Orders shipping from California to New Jersey and Florida accounts, and vice versa.
o Orders shipping from California to Illinois/Texas accounts, and vice versa.
o Orders shipping to fulfillment centers.
o Orders shipping internationally.
**Supplies – Products that are used mainly for storage or protection are considered supplies. These are products like BCW boxes and much of the Ultra•PRO line. Oversized items and items that fall into a dimensional weight category are also considered supplies.
A: Wholesale discounts are usually calculated based off of the SRP of a product. The discount varies depending on several factors including, manufacturer, product, and special promotions. Talk with you account manager about specific products and what the discounts are.
A: Yes. We are always happy to see our retailers in person; however, visits are by appointment only. To pick up your order, you must have an order already placed with your Account Manager, then you must schedule a pick-up time.
A: We automatically create a login account for you once we have you set up in our system. Then you can go to the Retailer Login page.
***Please take note that our stock numbers can vary quickly since the numbers online are live and if you see that the quantities are low you should contact your account rep to make sure it is available.
A: Yes. Visit our web site on a daily basis, like us on Facebook, and check your email for daily receiving.
At this time we are unable to provide an xls or csv file of skus and UPCs. You will have access to our online ordering portal when you open your account and there you will be able to search for anything you need.
A: There are several game manufacturers that have exclusive contracts with other distributors that prevent them from selling certain games to PHD. Since this list can change as exclusive deals come and go, please contact your account manager for a current list of games.
A: DBA stands for Doing Business As. You use a DBA when your legal name is different than your store name. If your store name is the same as your legal business name please leave this line blank.
A: Your resale # is the account # listed on your Sales Tax Certificate (or Sales and Use Certificate) issued by your state Department of Revenue. An actual copy of this certificate is required to open an account.
A: The Department of Revenue sends a new retailer a ‘Confirmation of Application’ letter or email. We can open the account with the confirmation. A copy of the STC will be required upon receipt.
A: You do not have to put bank info on the application if your terms will be credit card or COD Certified. Bank information is required if you are seeking check writing and/or Net Terms.
A: New retailers start on credit card or COD Certified terms. We require one year of business banking history and 6 months of buying history from PHD to consider other payment terms. We will gladly check references for well established stores in an attempt to match terms received from other gaming distributors. Reference checks may take up to 2 weeks.
A: You do not need Trade References for credit card or COD Certified terms. Established retailers seeking check writing and/or Net Terms must fill out this section.
A: If you will be paying by credit card we need your information and signature. We will send you a separate credit card release form to fill out if you prefer not to put the card info on the application.
A: The owner of the business MUST sign and date the agreement.
A: You may scan the application, Sales Tax Certificate, and photo ID for all owners and email them or you may (snail) mail the app, STC, and photo ID to:
390 S Ronald Reagan Blvd
Longwood, FL 32750
*Please review our step by step process under the Retailer Information section.
A: Yes, you may bring the app and Sales Tax Certificate with you. Please be aware that some extra time may be needed to set up the account while you wait. Paperwork must be complete in order to set the account up that day. Cash or credit card payment required for goods received on that day.
A: Once we receive all the necessary paperwork your account will usually be set up within 48 hours. You may then place an order immediately using credit card or COD Certified terms. COD Check or Net Term orders are offered only after a complete review of bank and trade references for established businesses.